Responsible Gaming at unagame
Gaming at unagame should always be fun — a pastime, not a problem. We take our duty of care to every Filipino player seriously, and we've built a full suite of tools to help you stay in control.
Because responsible gaming isn't just a legal requirement — it's the right thing to do
At unagame, we genuinely believe that gaming should be one of life's enjoyments — not a source of financial stress, family conflict, or personal harm. We're proud to serve Filipino players across the Philippines, from Manila and Makati to Cebu, Davao, Iloilo, and beyond. And that pride comes with real responsibility.
Problem gambling is a recognized public health concern in the Philippines, and unagame takes it seriously. We comply fully with PAGCOR's responsible gaming framework — not because we have to, but because our players deserve a platform that looks out for them. Every tool described on this page is available for free, right from your account dashboard, and can be activated at any time.
If you're playing for fun, staying within your budget, and treating gaming as entertainment — great, that's exactly what unagame is for. But if you ever feel like gaming is becoming more than that, we want you to know that help is available, and using these tools is a sign of strength, not weakness. Wala kang dapat ikahiya — there's no shame in asking for support.
Our support team is trained to assist players who raise responsible gaming concerns. Contact them anytime at [email protected] or via 24/7 live chat on the platform. All conversations are treated with complete confidentiality.
✅ Signs of Healthy Gaming
Built into every unagame account — free, immediate, and always available
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount on your unagame account. Once your limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced, and a 7-day cooling-off period applies before any limit increase becomes active.
Session Time Limits
Set a maximum duration for each gaming session. When your time limit is reached, unagame will automatically end your session and lock you out for the day. This helps prevent the "just one more game" cycle that can lead to extended unplanned play.
Reality Checks
Receive periodic in-session pop-up notifications showing how long you've been playing and how much you've wagered in that session. Reality checks are a simple but effective way to stay aware and make conscious decisions about continuing or stopping.
Cool-Off Period
Take a short break from gaming without permanently closing your account. Choose a cool-off period of 1 to 6 weeks. During this time, your account is suspended and you cannot deposit, play, or receive promotional communications. The period cannot be shortened once activated.
Self-Exclusion
If you feel you need a longer break or a permanent solution, self-exclusion allows you to block your unagame account for a minimum of 6 months or permanently. Any remaining real-money balance is returned to you. Self-exclusion is immediate and irrevocable during the chosen period.
24/7 Support
Our support team is available around the clock via live chat and email in both Filipino and English. If you're worried about your gaming habits — or a family member's — don't hesitate to reach out. All conversations are treated with complete discretion and respect.
Be honest with yourself — these are signs that it may be time to take a break
Chasing losses — betting more money to try to recover what you've already lost, even when you know it's unlikely to work.
Hiding your gambling — lying to family, friends, or colleagues about how much time or money you spend on gaming.
Gambling beyond your means — using money intended for rent, bills, groceries, or other essentials on gaming deposits.
Gambling to cope — using gaming as a way to escape from stress, anxiety, depression, or personal problems.
Inability to stop — feeling irritable, restless, or anxious when you try to reduce your gaming or stop altogether.
Impact on relationships — gaming is causing conflict with your partner, parents, children, or friends in your life.
Step-by-step guide to activating self-exclusion on your account
Log in to your unagame account
Access your account via the unagame Login page and navigate to Account Settings.
Go to Responsible Gaming
Find the "Responsible Gaming" section within your Account Settings dashboard.
Select Self-Exclusion
Choose from a cool-off period (1–6 weeks), a fixed exclusion (6–24 months), or permanent exclusion.
Confirm your decision
Complete identity verification and confirm. Exclusion takes effect immediately. A confirmation email is sent to your registered address.
Contact support for urgent help
If you need immediate exclusion and cannot access your account, contact [email protected] or use live chat — our team will action it immediately.
Simple habits that keep gaming fun and in its proper place in your life
Set a Budget Before You Play
Decide exactly how much you can afford to spend before you open the app. Treat it like a movie ticket or a dinner out — once it's spent, the entertainment is done.
Set a Time Limit Too
Budget your time, not just your money. Use unagame's session timer or simply set an alarm on your phone. When it goes off, log out — regardless of whether you're up or down.
Never Chase Losses
Losing sessions are part of gaming. Accept them, log out, and come back another day — don't try to "win it back" in the same session. That path leads nowhere good.
Don't Play Under the Influence
Alcohol and emotional distress impair judgment. Avoid playing when you're drunk, stressed, angry, or upset — decisions made in those states rarely end well.
Keep It in Perspective
Gaming at unagame is entertainment — not a career, not a financial strategy. Keep it as one small part of a balanced life that includes family, work, hobbies, and rest.
Talk to Someone
If gaming is becoming a concern — for you or someone you love — talk about it. With unagame support, a trusted family member, or a professional counselor. You don't have to face it alone.
Under PAGCOR regulations, online gaming in the Philippines is restricted to individuals aged 21 years and above. This is not a guideline — it is a legal requirement, and unagame enforces it rigorously.
Every new unagame account is subject to KYC (Know Your Customer) age verification. Users must provide a valid Philippine government-issued ID — such as a National ID, PhilSys card, passport, or driver's license — before their first withdrawal can be processed.
If unagame suspects that a user is under 21, the account will be suspended immediately pending age verification. Any deposits made by an underage user will be returned and no winnings will be paid out. It is the responsibility of account holders to prevent minors in their household from accessing their unagame credentials.
Reach out anytime — help is always available
💬 unagame Live Chat
24/7 support in Tagalog and English. Our team is trained to assist with responsible gaming concerns — confidentially and without judgment.
📧 unagame Email Support
Email [email protected] with subject "Responsible Gaming" for immediate priority handling.
🏛️ PAGCOR Responsible Gaming
PAGCOR administers the national responsible gaming framework in the Philippines. Players may contact PAGCOR through official government channels to register for national self-exclusion and access additional support services.
🧠 Professional Counseling
The National Center for Mental Health (NCMH) in the Philippines provides mental health and addiction support services. The NCMH crisis hotline operates for Filipino residents in need of immediate support.
Play Smart. Play Responsibly.
unagame is built for Filipino players who want great entertainment — with the safety and support they deserve. Set your limits, know the signs, and reach out whenever you need us.
21+ Must be 21 years or older to play. Gambling is for entertainment only. If gambling is affecting your life, please seek help.