unagame Frequently Asked Questions

Creating an unagame account is quick and straightforward. Click the Register button on the homepage, fill in your full name, email address, mobile number, and choose a secure password. You will receive an OTP on your Philippine mobile number to verify your account. Once verified, your account is active and you can make your first deposit. Remember, you must be at least 21 years old to register.

unagame requires KYC verification before your first withdrawal can be processed, in compliance with PAGCOR regulations. Accepted Philippine government-issued IDs include the National ID (PhilSys), passport, driver's license, SSS ID, UMID, and voter's ID. You may also be asked to submit a selfie holding your ID and, in some cases, proof of billing address. KYC is typically reviewed within 24 hours on business days.

On the unagame Login page, click "Forgot Password" beneath the login form. Enter the email address linked to your account and we will send a password reset link within a few minutes. Check your spam or junk folder if you do not see it in your inbox. If you still have trouble accessing your account, contact our 24/7 support team via live chat or email at [email protected].

No. Each person is permitted to hold only one registered account on unagame. Creating duplicate accounts is a violation of our Terms and Conditions and will result in the suspension of all associated accounts, with any balances potentially forfeited. If you accidentally created a duplicate account, contact support immediately to have the duplicate removed before it causes any issues with your main account.

To permanently close your unagame account, contact our support team via live chat or email at [email protected] and request account closure. After identity verification, any remaining real-money balance will be returned to your registered payment method before the account is closed. Note that account closure is different from self-exclusion — if the reason for closure is problem gambling, we strongly recommend using the self-exclusion tool instead.

GCash withdrawals on unagame are typically processed within 30 minutes, making it one of the fastest withdrawal options available to Filipino players. Processing time may occasionally extend to a few hours during peak periods or if additional verification is required. Your account must be KYC-verified and your GCash wallet must be registered under the same name as your unagame account. Minimum withdrawal via GCash is ₱200.

The minimum deposit on unagame is ₱100 when using GCash or Maya (PayMaya). For bank transfers via BPI, BDO, UnionBank, or Metrobank, the minimum is typically ₱500. For USDT TRC20 deposits, the equivalent of approximately ₱500 applies. 7-Eleven Cliqq and Coins.ph minimums follow the same ₱100 threshold. Minimum amounts are displayed in your account dashboard and may be updated from time to time.

unagame does not charge internal platform fees for standard deposits or withdrawals. However, your payment provider — such as GCash, your bank, or Maya — may apply their own transaction fees depending on your account type. Crypto withdrawals via USDT TRC20 may incur a small network (gas) fee. We recommend checking your payment provider's current fee schedule before initiating large transactions.

Yes, unagame accepts deposits via BPI, BDO, UnionBank, and Metrobank online bank transfers. Log in to your unagame account, select Deposit, choose your bank, and follow the on-screen instructions to complete the transfer. Bank transfers are typically credited to your unagame wallet within 15 to 60 minutes on business days. Always use the exact reference number provided to ensure your deposit is matched correctly.

Bank transfer withdrawals from unagame to BPI, BDO, UnionBank, or Metrobank are generally processed within 1 to 3 business days. Processing is faster on weekdays during business hours and may take longer over weekends or Philippine public holidays. To avoid delays, ensure your bank account name exactly matches the name on your verified unagame account. E-wallet options like GCash and Maya are significantly faster for withdrawals.

unagame offers a wide selection of slot games from top providers popular with Filipino players, including JILI slots, PG Soft, Pragmatic Play, and Spadegaming. You will find classic 3-reel slots, modern 5-reel video slots, jackpot slots, and Megaways titles. Popular JILI titles like Fortune Gems, Super Ace, and Golden Empire are among the top picks. Browse the full slots catalogue under the Slot section of the platform.

All games on unagame use a certified Random Number Generator (RNG) that complies with PAGCOR's technical standards for online gaming. RNG certification ensures that game outcomes are genuinely random and cannot be manipulated by unagame or any third party. Return-to-Player (RTP) percentages for each slot game are published within the game's information panel. unagame operates under a PAGCOR license, which requires ongoing compliance with fair play requirements.

Yes, unagame is fully optimised for mobile play on both Android and iOS devices. The platform runs smoothly in your mobile browser — Chrome, Safari, or any modern browser — without needing to download a separate app. Simply navigate to unagame.co on your phone, log in to your account, and enjoy the full game library including slots, bingo, live casino, rummy, and Fortune Snake on the go.

Yes, unagame Casino features a full live casino section with real dealers streamed in HD. Available tables include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, and Sic Bo — all popular choices among Filipino players. Live casino games are available 24/7 and can be accessed via both desktop and mobile. Bet limits vary by table, with options suitable for both casual players and high rollers.

Return-to-Player (RTP) percentages vary by game. Most JILI slots on unagame have an RTP between 96% and 97.5%, while some PG Soft and Pragmatic Play titles range from 95% to 98%. RTP is a theoretical long-term average — it does not guarantee results in any individual session. You can find the RTP for each specific game in the game's information or help section before you start playing.

unagame offers a welcome bonus to newly registered Filipino players on their first deposit. The specific bonus percentage and maximum amount are displayed on the Promotions page, as offers are updated regularly. New players are eligible for one welcome bonus only — duplicate accounts created to claim additional welcome bonuses will be penalised. Always read the full bonus terms before claiming, as wagering requirements apply.

Wagering requirements specify how many times you must bet a bonus amount before it converts to withdrawable real-money funds. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before withdrawing. On unagame, wagering requirements are listed alongside each bonus offer. Slot games typically contribute 100% towards wagering, while live casino and table games may contribute a lower percentage.

Yes, unagame rewards active players through a loyalty program. As you play, you accumulate points that unlock higher VIP tiers — each with improved benefits including faster withdrawals, dedicated account managers, higher deposit and withdrawal limits, exclusive reload bonuses, and invitations to special events. Details of the current VIP tier structure and point requirements are available in the Promotions section of your unagame account dashboard.

Whether bonus funds can be used in the unagame Bingo section depends on the specific terms of the bonus you claimed. Most general welcome bonuses are usable across slots and selected games, but some bonuses are game-specific. Check the individual bonus terms on the Promotions page for eligible games. If you are unsure, contact unagame support via live chat before using bonus funds on bingo to avoid any misunderstandings.

Yes, unagame is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR), the official government body overseeing all legal gambling operations in the Philippines. Operating under a PAGCOR license means unagame is required to meet strict standards for fair play, responsible gaming, anti-money laundering compliance, and player fund protection. You can play on unagame with confidence that it is a legal, regulated platform.

The minimum age to register and play on unagame is 21 years old. This is mandated by PAGCOR regulations applicable to all licensed online gaming operators in the Philippines. During account verification, you will be required to submit a valid Philippine government-issued ID confirming your date of birth. Accounts found to belong to individuals under 21 will be immediately suspended and any deposits returned.

To self-exclude, log in to your unagame account, go to Account Settings, and open the Responsible Gaming section. You can choose a temporary cool-off period (1 to 6 weeks) or a longer self-exclusion (6 months to permanent). Exclusion takes effect immediately. If you need urgent assistance and cannot access your account, email [email protected] with the subject line "Self-Exclusion Request" and our team will action it right away.

unagame provides five core responsible gaming tools accessible from your account dashboard: Deposit Limits (daily, weekly, or monthly caps), Session Time Limits (automatic logout after a set duration), Reality Checks (periodic in-session pop-ups showing time and spend), Cool-Off Periods (temporary account suspension of 1 to 6 weeks), and Self-Exclusion (long-term or permanent account block). All tools are free and take effect immediately when activated.

unagame offers 24/7 customer support via live chat directly on the platform and by email at [email protected]. Our support team is fluent in both English and Filipino, so you can reach out in whichever language you are more comfortable with. For responsible gaming concerns — including self-exclusion and deposit limit requests — mark your email subject as "Responsible Gaming" to ensure it is prioritised by the appropriate team.